Safelite AutoGlass

AZ was great. Called in advance to let me know a more specific time he was arriving. My husband he was nice when he met him and was happy with his service.

Azareal was fantastic! My time slot was 12-5pm and he arrived shortly after 12. That was a pleasant surprise. I had cleared my schedule thinking they would show up as late as possible. He was kind and professional and did a fantastic job replacing my driver side window, making the car break in a little easier to swallow. He even cleaned up the glass inside the car. Thank you Safelite and a big thank you to Azareal!

My technician Sarah did a wonderful job! She communicated well, was efficient and knowledgeable. She even was able to get my approved for corner units for my windshield. I would recommend safelite to anyone because of how well she did!

Absolutely loved my experience with Safelite! The website was very easy to use. The flexibility on scheduling was great! They were able to complete my windshield replacement at my workplace which made my life so much easier! The technician was very nice, professional and completed the work in a timely manner! Highly recommend.

1) I chose Safelite because they offered mobile service at my home without the need for a heated garage. Then just before 5 pm the day before service I was told that I had to get my vehicle to their shop because the wind chill might be below -10°F: information that should have been provided upfront. Instead I had to scramble to arrange transportation and miss work to drive to their shop with an open driver's window with a wind chill of -37°F (-5°F @45 mph). 2) I was told that I would be contacted by the technician to make arrangements. I contacted Safelite 5 times over 24 hours with questions that the operator said only the tech oculd answer & he'd call in 15 minutes, but he didn't. He didn't answer the operators calls either. 3) There were glass shards and glass dust on open, easy to reach surfaces & crevices after work was complete. I was assured before picking it up that only hard to reach areas might still have glass. See pictures. This would be a safety violation ( cut and inhalation hazard) at the residential glass factory where I work. Imagine the precautions expected when consumers and their children have access to the surfaces. 4) Safelite 's automated email and text service can't account for changes in location Safelite makes due to weather so even as I drove to drop off my vehicle I was receiving emails and texts telling me to be at my home address. These are all easily remedied issues if Safelight had executed standard customer facing practices in customer service. I wouldn't recommend them until they improve. I don't like doing 90% of the communication & effort or being misinformed & uninformed.