Safelite AutoGlass

My windshield was replaced on 7/9/2026 on my 1 year old Mercedes and when I looked at it the next morning there was a chip in the paint on the window frame. No one said anything about it. Who ever did the job had to have noticed it. I hope they do the right thing and make thinks right.

Windshield replacement was fine but they parked my vehicle in the mud after and got it stuck. Looked like they were just spinning the tires and beating on my truck to get it unstuck. Was completely covered in mud and no effort was made to clean it or mention of it until I complained to the manager. They then booked a cleaning service 2 weeks later after just asking me to drive thru a car wash.

I would highly recommend Safelite AutoGlass. The technicians arrived on time. They (John and Jovan) were professional, efficient and friendly. The replacement of the windshield took less than 45 minutes. I did appreciate the convenience of the techs coming to my house.

This Safelite is exceptional in every way! It was a great experience with John as our initial service intake associate, with great manners and excellent knowledge to answer my questions about the repair and the use of insurance which I wasn’t sure about, since we just moved to NH from MA and we were surprised that glass coverage wasn’t possible in NH! Whaaaat?? But John explained the correct process to submit the paperwork to possibly get coverage! Also, John explained the chip repair with extra deep chips that are very small like the one I had do run the risk of cracking the windshield with the way the resin filling must be adjusted for, but what the heck, if a chip is left untreated, it can crack anyway, so I wisely chose to get the chip repair and hope for the best! And I got the best, which was Orkhan doing the resin filling! From the timely fashion of dealing with our chipped windshield, to the expertise of Orkhan in doing the expert repair! (If you have a chip, it is worth waiting to get Orkhan for his uncanny ability to get the chip done right!). The office manager was a great help, as well! She was very kind! The repair was so perfect on the chip, you could not see it on the outside at all after the repair, and we were so grateful for this since we have one of those “eyesight” windshields which can cost 1500$ to replace! ~So glad I did not wait to get the chip filled in and risk a spreading crack that would necessitate replacing the entire windshield ! Thank you for gold standard customer service that made me feel like a valued customer!! We love the Safelite standard of repair and have always used Safelite over the years, but not all Safelite’s are created equal in customer service! This Safelite has really, nice, friendly, attentive people and that made a difference in my experience of being treated like a valued customer! Thank you very much for all you did to help me out!

I made 2 appointments prior to this one and the technician cancelled last minute for both of them after I already had to take the day off from work and loss pay. Then the send a picture of a guy said the name was Caitlyn and a young girl came out. Definitely would not recommend them go elsewhere I was recommended to them and was told they were so much cheaper than their competitors and it ended up being the same amount with a lot more headaches.