Safelite AutoGlass

I have a 2026 Range Rover and my driver side window cracked. I made the appointment online and scheduled to have someone come to my house. He showed up and was very nice. He told me the Range Rover windows could be difficult but he would try his best. He was there for 2.5 hours and was not able to replace it correctly so he put the cracked window back in and had me make an appointment to drop my truck off at the safelite location. Two days later I brought it and it was there for the day. They told me I could pick it up. It looked fine at first, but when I was driving home I could hear wind coming in. When I got home I had my husband look at the truck and he was upset. It wasn’t installed properly and was not secure. (See pics). The next day I brought it back and asked them to look at it. They had to tighten some screws and attempted to fix it but a few hours later they told me that I would need to order an original window from range rover because the refurbished windows (that they use for replacements) was not able to fit tight enough. Everyone was nice. But it’s been a huge waste of time and they should have just told me this from the beginning. I paid $335 for the appointment and they’re saying a new window will be around $1,000. I would have preferred them saying that from the beginning instead of taking 3 appointments and wasting time.

The technician did a great job filling in the chip in the windshield. Very satisfied with the service. I highly recommend safelite!

I understand that mistakes can happen during the course of work. However, failing to inform the customer about the damage has nothing to do with skill or experience. That is exactly what customer service is about. As shown in the photo, the part was broken and then glued back together without any explanation or notification to me. This is clearly unacceptable and a serious mistake. As a result, I had to purchase a replacement part out of my own pocket.

The work done at this shop is beyond excellent. The results were neat, clean, and defect free. The shop is very neat, well lit and clean. The counter people are polite and courteous. I will definitely do my car windows here from now on!

I went to their Astoria location for my car's windshield replacement. Let's just say that they went above and beyond to pass me off but I kept my cool. How would respond if a tech brought your car back and said to you, "yeah! We cut off the wire to your dashcam. It's an aftermarket item. We don't cover that." Deliberately cutting off a wire without asking the customer is the height of impunity and unprofessionalism. After driving for about a block the car felt like an oven. The humidity sensor under the rear view wasn't calibrated properly and was telling the car to defrost. The IR night vision camera wasn't properly calibrated and was pointing up. The rubber seals on the trim weren't properly installed or cut. When I brought the car back to them instead of recalibrating they did an OBD Scan and brought me a paper report riddled with sensor related faults. They told me to take the car their preferred shop to see if it was a calibration fault or a car issue and even gave me an address. Talk of asking the fox to guard the hen house! I refused and said that I'd take the car to the dealership. I was very excited at first to read the posted signs in the waiting room saying how their techs are trained to deal with sophisticated stuff. I'm not a happy camper!