Safelite AutoGlass

I had an excellent experience with Safelite in St. James, NY. I brought my Tahoe in for a windshield replacement and decided to wait while the work was being done. I was very impressed that the entire job was completed in about an hour and a half. The staff was friendly, professional, and efficient, and the new windshield looks great. Everything was handled smoothly, including the insurance, and I had no out-of-pocket cost. Overall, it was a great experience from start to finish. Fast, professional service with no hassle. I would definitely recommend Safelite in St. James to anyone who needs a windshield replacement

Replaced 2 windshields for my car and my son’s within a few months. My car I used my insurance and my son’s we paid cash. Safelite is amazing!!!! So easy to book online / reschedule / pay with insurance. Both Techs were amazing and professional!

I needed my cracked windshield replaced on my 2024 Nissan Pathfinder. My insurance company made the appointment within a few days to allow time for windshield to be ordered. Was told by insurance the total installment time could take up to 3 hours due to need for recalibration and camera connection. Was planning to Uber home and back later to pickup my truck, but decided to wait a little to schedule Uber as price was high due to high am work commute volume. My car was ready before I had to call an Uber, within 45 minutes. Saved me at least $50-60 in uber fees. They provided quick & excellent service. My windshield is perfect without any issues. Certificate of succesful window recalibration and camera connection was received via text the following day. I highly recommend Safelite Auto Glass!!!

Excellent service. Dropped off my vehicle at 8:45 AM at the Saint James Location. Replacement and recalibration of my windshield completed at 10:07 AM. All paperwork for my auto insurance was completed and payment was seamless.

On November 18th, I contacted this Safelite AutoGlass location for an estimate to repair a crack in my windshield. The initial process went smoothly, and they sent an employee to complete the repair. All together it cost a little under $200 which wasn't too bad. However, just a few months later, on March 14th, the same crack spread significantly, forcing me to replace the entire windshield. I initially considered returning to the same shop, but they were charging about $300 more than the average price at local shops in Queens, so I decided to request a refund instead. To be completely honest about my experience, during the phone call I was a bit frustrated and questioned why they couldn’t simply evaluate the crack in my windshield through photos instead of asking me to bring the car in. Looking back, I understand that I may have been in the wrong for reacting that way, and if said person over the phone is reading this I apologize. I’m trying to be as fair and honest as possible in this review. That said, the way I was treated afterward was unacceptable. I was told to bring my car into the shop, which I did about a week later. When I arrived, the same employee who worked on my windshield in November examined it and claimed that it had “never been repaired.” He insisted there would be visible resin if a repair had been done, even though I showed him clear photos documenting the service. He proceeded to talk down to me in a dismissive and unprofessional manner. I was then told that a manager would contact me regarding whether a refund would be issued. It has now been two weeks, and I have received no follow-up. If you run a nationwide business, you should stand behind your services and take responsibility when they fail. Instead, I experienced poor customer service, a lack of accountability, and what feels like an attempt to take advantage of students in Stony Brook. While I acknowledge my own frustration during the process, treating a customer poorly and avoiding responsibility is also not acceptable. Also instead of giving the typical “sorry for letting you down” response, actually take action and resolve the issue. I would not recommend this location based on my experience. The photos above or below show everything I've been saying. I'd be happy to take this review down if something is done.