Safelite AutoGlass

If I could leave a 0 I would. I scheduled an appointment for mobile service and took the day off work. No one called or showed up for the appointment. It is impossible to call the shop to talk to someone. Got my appointment rescheduled for the next day. They said they called but couldn’t leave a message. No missed calls noted. They canceled my appointment at 7:30am by text when my appointment window was 12-5pm. Again, no conversation with me or my son who made himself available to be home since I couldn’t take another day off work. Don’t trust this Safelite shop.

Technician installed a new windshield in my freshly painted Jeep Cherokee. Somehow managed to mess up one of the easiest windshields there is. It looks fine, until you move the seal. Apparently Safelite does think problems are worth allowing a customer to talk to a human. I tried for 20 minutes to call someone, anyone, to talk to. The tech had been gone for 2 minutes and wouldn’t answer his phone. Taking my business elsewhere next time.

Val installed a new windshield on my SUV. He was awesome! Love the mobile service, so nice not to add another thing to the busy day, worth the price to come to you. He took great care and was very thorough with the installation. Recalibrated all the sensors and made sure that the tech behind the windshield is all working. Great Job!

Installed non-OEM glass without notifying me. In addition, the glass was installed incorrectly resulting in wind noise. I offered the opportunity for them to correct the issue by replacing the glass with the proper glass and fixing the installation. They declined and attempted to fleece me another $500. I had to dispute the charges with my credit card company to receive a refund. If you are going to install different parts on someone’s vehicle, it’s their right as the owner to be informed of that and make a decision regarding their vehicle. Ultimately, it’s not about the money; I’m willing to pay more to not be mislead by a crappy company that’s fielding multiple lawsuits due to deceptive business practices and fraud. If you don’t care how your vehicle is fixed this is the place for you. Edit for response: No, you as the repair provider need to notify customers you are not fixing a vehicle with like for like parts. It is assumed the car is being fixed with the same parts that are removed. If you’re deviating from that you must notify the customer, full stop. It’s also the law in Utah, maybe you should read it.

I came in for a windshield replacement and the person who helped me out was Doug! He is very friendly , professional and welcoming! And willing to find coupons for savings. If you want a good experience make sure to ask for Doug. My car was a Volkswagen Tiguan 2014 and it took about 1 hour and 45 minutes. The windshield looks like new for sure. Just make sure you have some time to spare.