Sheppard's Glass Shop

I have gotten a couple of pieces of glass for tables from this company. They do a fantastic job every time. Very prompt, courteous, and attentive to detail. They are always a delight to do business with and I will call them any time I need glass.

Ourstanding customer service and lightning fast turnaround time! I called in the morning and Bryson picked up my truck and brought it back with a new windshield that afternoon. They handled the insurance paperwork and the logistics making it very convenient. Can't say enough about Calvin and his team of professionals, give them a call for all of your glass needs!

Shappard’s Glass exceeds expectations again! If I could give them 10 STARS I would. Today (3/17/25) a work truck was damaged at 9:30, in their shop at 10:30, and ready for pickup at 1:30. Back in service for us with minimal downtime. A True Reflection in Quality they certainly are!

FAULTY INSTALLATION…DANGEROUS…INJURY….AND HORRIBLE CUSTOMER SERVICE! I had glass shower and tub surrounds installed in a couple of bathrooms, including the one used by my young children. The glass was installed in September or October 2022. This review may seem untimely, but please keep reading. On October 27, 2022, the glass in my children’s bathroom shattered while the bathroom was being cleaned. It cut our housekeeper’s arm. See text messages and photos from our housekeeper. WARNING: ONE PHOTO IS GRAPHIC. Thank God she was not hurt worse! I’m also so grateful neither of my children were bathing when this happened. I called Shepard’s and told them the glass shattered, thinking they would apologize and offer some solution. Note: it had only been installed a few weeks prior. From my research, the glass should not shatter; shattering is typically in response to poor installation or pre-existing damage to the glass. Shepard’s did not even offer to come look at it to see it had been properly installed. Instead, they told me option 1: I could pay approximately $600 to have them remove the remaining glass panel (Yes...PAY $600 for them to come get the glass panel I already paid to have installed) or option 2: I could pay approximately $800 for a new panel. I told them I’d let them know what I decided. I was flabbergasted by the flippant response and the apparent greed. It took me a long time (over a year) to decide whether to have the panel replaced, or removed, as I want my children to be safe, but I like the aesthetic of the glass enclosure. In the meantime, my kids have bathed in my bathroom for a year because it was clear the remaining panel in their bathroom was not aligned on the track. You can actually see this if you look at the attached photos. Yesterday, my husband had someone from another company come to our house to take a look at the enclosure in our kids’ bathroom. Sure enough, they informed us the panels were not installed properly, and explained the specific shortcomings. I am attaching the text from my husband relaying what the gentleman said Shepard’s Glass failed to do. Their failure created an incredibly dangerous situation for my houseguests and family; having confirmation that the glass was not property installed infuriates me, especially in light of the response when I called to report the issue. I would not be writing this negative review but for their utter disregard to what was obviously a potentially life-threatening situation - imagine all that glass shattering into a bathtub where your child was bathing. I went to take a photo of the misaligned glass this morning after receiving confirmation that was not installed correctly; but the guy who came out yesterday stabilized it, temporarily, until he could come back and fix it. He is charging us $500 for the new panel and to fix Shepard’s failure. Unfortunately, I'm having to paying twice for a glass shower enclosure…once for Shepard’s for faulty installation, and now I have to pay someone else to fix it….but it's a small price to pay to ensure the safety of people living in, and visiting my home. Bottom line: I won’t be using Shepard’s, again, and I would encourage you to shop elsewhere if you're in the market for a shower or bath enclosure. Shepards is negligent, reckless and irresponsible. EDITED TO ADD: I’ve read some of the other reviews and noticed that the response to many negative reviews is something along the lines of, “we have no record of working with you.” When I find my invoice from them, I’ll post it, too. RESPONSE TO OWNER: We did order the doors in March 2022, and only had the master bathroom door installed around that time. The shattered doors were not installed until the fall. I am not misremembering. Again, you can read the message from our housekeeper that said we had *just* had them installed. When I called for assistance, your team's response was bascially, "this is not our problem." I don't care how long you've been in business; your customer service is LOUSY and you should be ashamed!

We had a great experience having two sets of shower doors installed. Bryson drove the doors all the way to Clemson for installation in a new townhome. He did a great installation, was friendly and professional! We are very pleased with the work and service. We only use Sheppard’s Glass for our glass needs!