Superior Replacement

The first time I used their mobile service, it was great. They showed up early and completed the job without any issues. The second time was the complete opposite. I was told someone would come out the next day, but nobody showed up. Over the next several days I had to repeatedly call and text for updates. I was told I would hear back multiple times, but I usually had to reach out first. I understand that technicians can get sick and schedules can change, but the lack of communication was frustrating. I took time off work expecting service and ultimately had to find someone else after waiting several days.

Great place for accident repair. Jack and his crew are knowledgeable and helpful. Need help with my car on the front radar. They help me get it back aligned.

We obtained and finalized a quote back in January 2023 to replace deployed air bags in my work vehicle. Parts delays took 4 months to finally schedule the work on April 2023. The technician originally scheduled to arrive mid morning arrived until 1:20PM. He proceeded to start the work on the vehicle and replace airbags, 3 hours into the work, he stated, "our office missed one of the parts needed to install one the airbags", he said, "I will let you know once it is ordered and when I can come back to install it". We called their office, only to find out they didn't account for that needed part in their initial quote and that was going to cost an additional $1,000 and they were going to absorb "the cost of labor" for their oversight. They had already installed 2 of the airbags before I was even notified of their mistake. They obviously have never replaced airbags on this type of vehicle to know what parts are needed to properly quote a job. They had plenty of time (4 months) to come and look at the car before the installation to verify all parts needed have been ordered, they also could have informed me before they started the work. It's not a good business practice to ask your customers to pay for your own mistakes.

This shop is excellent highly recommend taking your vehicle there if it needs to be reprogrammed had a brief conversation with Jack handled all the issues with my truck thank you once again

I came to Superior Replacement to diagnose a problem with my Lexus GS350's tire pressure monitoring system. Lexus wanted a ridiculous amount just to check it. Superior replacement took care of the issue with ease. I was in and out in less than 15 minutes and saved hundreds! Excellent service & value, I would highly recommend!