Lucid Service Center Riviera Beach

My entire buying and vehicle delivery experience a few days later was absolutely seamless and beyond my expectations. I have purchased numerous vehicles since my first one back in 1974. This was by far the best. No negotiations or the usual underhanded car dealer gimmicks involved. The price you see online is the price you pay. I also received a very competitive price for my trade in. The 1% loan Lucid financing offer was unbeatable. The West Palm Beach Lucid saleslady Carrington was very pleasant and knowledgeable. She answered all my questions regarding the vehicle and took me for a 30 minute test drive. Although I have driven and owned several “luxury” high performance vehicles in the past, the Lucid we drove simply blew my mind. The car sold itself right there and then. I picked my new vehicle a few days later at the Lucid Service Center in Riviera Beach. Customer Service Expert Devon walked me through all the online paperwork and contracts which I signed in a short time. Devon is a true professional who loves his job. He gave me a 65 minute hands on lesson on the features and functions of my new EV. When we finished, I felt confident in my ability to operate my new high tech luxury high performance Lucid. This car blows away the EV competition by a long shot.

Devon was so professional, friendly, and knowledgeable for the delivery of my Lucid Gravity. Top tier service! He even cleaned my old license plate so it matched the detailing of the car!

**5 Stars** I had an excellent experience at Lucid Riviera Beach. From beginning to end, the entire process was handled with excellence. Mr. Devon, Mr. David, and the rest of the team were very professional, helpful, and patient throughout everything. They truly gave their time and effort to help me find the exact color and style I was looking for. They took the time to answer my questions, made the process easy to understand, and provided outstanding customer service. At the time of delivery, the communication was truly 5 stars. They communicated every step they were taking until the vehicle reached its final destination. That level of attention and communication made the experience even better. This has been one of the best experiences I have ever had, even above Porsche, Mercedes-Benz, and BMW. Lucid Riviera Beach truly exceeded my expectations. I highly recommend Lucid Riviera Beach, especially Mr. Devon and Mr. David, for anyone looking for a smooth, professional, and excellent experience.

So your choices in South Florida in this area are either Miami and Riviera Beach. Not great choices if you live in between; however, once you get there, they are quite excellent, and it is a very large center with a lot of inventory and people that care. The employees are actually very caring, and it's a question about Lucid. I just picked up a new car, so for me I would say this was an excellent place. The experience could have been a little bit better, but compared to most auto dealerships, they're doing a good job.

I’m extremely disappointed with my recent Lucid service experience. Lucid arranged for my new Air Grand Touring to be taken to Windermere Collision in Orlando for a simple trunk alignment under warranty. When I picked it up in person, the rear bumper had been damaged. I reminded them the car was ceramic coated and explicitly told them not to polish it, yet they polished it anyway, removed the coating, and the damage was still present. I later had to pay out of pocket to repair the bumper and reapply the coating because Lucid insisted I return the car to the same shop that caused the problem, only offering an alternative solution after I had already paid for the repairs. Lucid’s service records were also inaccurate, listing the wrong dates and omitting repair requests I made at the start of service. Getting even basic documentation corrected took multiple attempts. The biggest frustration has been dealing with Christian Perez at the Palm Beach service center, who has been absolutely terrible to work with throughout this process. He consistently dismissed my concerns, was extremely slow to respond, misrepresented the service dates, and offered no meaningful support after the car was damaged under Lucid’s custody. The only competent and genuinely helpful person I’ve dealt with has been Dustin, the mobile technician. Unfortunately, the overall experience—from the damage, to the lack of accountability, to the inaccurate service records—has seriously damaged my trust in Lucid’s service program. Update: Since posting this review, Dustin and Kyle took the time to properly address the remaining issues with my vehicle. The car has now been returned in excellent condition, and their level of care and communication was exactly what I expected when I chose Lucid. That said, my concerns about how this situation was handled at the management level remain unchanged. The process, communication, and lack of accountability leading up to this point did not reflect a premium customer experience.